FAQ Frequently Asked Questions

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What time should I arrive at the Moulin Rouge?

The current health regulations require thorough checks upon your arrival at the entrance of theaters.
In order to welcome you in the best conditions, the doors of the Moulin Rouge will open 1h15 before the start of the show. The doors will close 10 minutes before the beginning of the show. In order not to disturb the smooth running of the show, persons arriving at the entrance of the Moulin Rouge after the doors have closed may be refused admission. No admission will be allowed after the show has begun and no refunds will be given.

We thank you for your understanding and wish you a pleasant evening.

I do not have a table number, whereabouts in the theatre will I be seated?

The seating plan is prepared each day, in order to provide you with the best possible service, which explains why we are unable to inform you of your table number in advance (with the exception of the special event on 31 December). When you arrive, you will be shown to your table by our Maître d’.

 

COVID-19 SANITARY PROTOCOL

The health pass:

Following governmental announcements effective July 21st 2021, any person aged 18 and over must present a health pass for entering the Moulin Rouge, in one of the three following forms:
(1) a proof of full vaccination status, or
(2) a negative PCR or antigen test result less than 72 hours old, or
(3) a certificate of recovery from COVID -19.

Passes can be digital (on the TousAntiCovid app) or in paper form.

As of September 30th 2021, the health pass will also be required for children from 12 to 17 years old.
The health pass is not required for children under 12.

You can present any form of health passes in paper or digital format, that includes a QR Code – including the EU digital COVID certificate or equivalent for non-European Union countries.

If you are not vaccinated, you must:
– take an antigenic test in a pharmacy less than 72 hours before the show (results in a few minutes, at a cost)
– or take a PCR test in an analysis laboratory less than 72 hours before the show (results within 24h, at a cost)

You will need to wear a mask that covers your nose and mouth within the Moulin Rouge.

Autotests are not accepted.

Your health pass and proof of ID will be required at the entrance.

Any person who is unable to present a valid health pass will be refused admission and will not be able to request a refund under any circumstances.

The situation evolving regularly, we invite you to consult the website of the French government: https://www.gouvernement.fr/en/coronavirus-covid-19.

What health protocol in connection with Covid-19 has the Moulin Rouge put in place?

The sanitary measures put in place respect the protocol imposed by the French government:

  • Respect of social distancing
  • Provision of a contact-tracing notebook and of a venue QR code for the app TousAntiCovid Signal
  • Implementation of a one-way system
  • Follow-up and application of preventive measures to stop the spread of the virus
  • Installation of multiple hand sanitizer dispensers at the various entrances and inside the
    building
  • Ventilation of the venue and adjoining premises is provided by a full fresh air circulation
  • Reinforced cleaning of the venue
  • Increased signage and reminders of all measures required to limit transmission of the virus

 

CAR PARK

Any parking to advise me?

Get an exclusive tariff for parking your car while spending an evening at the Moulin Rouge under our partnership with the Clichy Montmartre car park.

Pre-booking required at :
Car park Clichy Montmartre

Choose the “Forfait Moulin Rouge” for the Parking Time.

 

CLOAKROOM & DRESS CODE

What is the dress code?

It is a requirement that you wear smart dress when attending an evening at Moulin Rouge: shorts, Bermuda shorts, flipflops, sportswear and sports shoes are not permitted.

Do you offer a paid cloakroom?

Yes. This service is charged at a rate of 2€ per item placed. Cloakroom attendants are on hand to store coats and bags during the show.

 

TICKETS

Can I exchange or cancel my tickets?

Temporary changes to our booking policy
In the current pandemic context, where the well-being of our customers and staff is our top priority, we are extremely mindful of statements issued by the Centres for Disease Control and Prevention, and the World Health Organization, regarding new cases of coronavirus (COVID-19), and we are adhering to their guidelines.
To ensure that our customers have the flexibility they require during this difficult period, the Moulin Rouge has decided to temporarily change its booking policy as follows:
For customers booking between June 1st 2021 and March 31st 2022, and notwithstanding article 2.4- of the “General terms and conditions governing ticket sales”, changes and cancellations will be authorized up to 24 hours before the scheduled date of the show.
Please note that in this case, there will be no additional fee for cancellation. However, changes will be subject to availability and to possible price differences depending on services.
This provision does not apply to bookings made through online travel agents or other travel professionals, who should be contacted directly to find out more about their policies in this regard.

 

GIFTS & SOUVENIRS

Are Moulin Rouge products on sale at the theatre?

There is a shop for our customers inside the Moulin Rouge, open when you arrive and after the show. If it is very busy, Moulin Rouge products are also available from our on-line shop (www.moulinrougestore.com)

Is there a CD or DVD of the Féerie show?

The DVD of the show is only available in our customers shop within the Moulin Rouge. The CD is available in all our shops and on our website.

 

SHOW

Can I take photos during the show?

For copyright and security reasons it is strictly forbidden to photograph, film or record all or part of the Moulin Rouge theatre and the show.

What is the minimum age for watching the show?

Our show is for all ages. Children are accepted from age 6 and must be accompanied by an adult.

Is there any hearing aid for the hearing-impaired?

The Moulin Rouge provides a hearing aid via WI-FI, so that all our costumers can fully enjoy our show.

For that, it is necessary to download the “Sennheiser Mobile Connect” App for free from the Apple App Store or Google Play, the installation will start automatically after download. All you have to do is to connect your headphones and connect to the WI-FI MobileConnect network (WI-FI settings of your device), adapt then the audio signal to your own needs. Welcome to the Moulin Rouge universe!