GENERAL CONDITIONS GOVERNING SALES OF TICKETS BY MOULIN ROUGE – AUGUST 2024

These general terms and conditions of sale (hereinafter the “GCS“) govern all sales concluded between the company Bal du Moulin Rouge S.A., a public limited company [société anonyme] with capital of 4,515 676.00 euros, registered with the Paris Trade and Companies Register under the number B 552 046 120, having its registered office at 82, Boulevard de Clichy – 75018 Paris (France) – Intra Community VAT FR45 552 046 120, email address : information@moulinrouge.fr, phone number (+33) 01 53 09 82 82 (hereinafter “Moulin Rouge“), and a non-professional purchaser (hereinafter referred to as the “Client“) wishing to make a reservation with Moulin Rouge, on its website available at this address : https://www.moulinrouge.fr (hereafter the “Website”).

Placing an order entails full and unreserved acceptance by the of these GCS, which he/she acknowledges he/she has read on the Moulin Rouge website at the following address: https://www.moulinrouge.fr/en/general-terms-of-sales/, or, upon request, at the Moulin Rouge ticket office (hereinafter the “Ticket Office”).

Article 1 – SERVICES – PRICES

1.1– Prices include dinner and the drink stated on the menu (hereinafter “Dinner”) and the show (hereinafter the “Show”) or the Show alone, with or without a drink, according to the service chosen by the Client (hereinafter “the Service”) and are stated in euros, inclusive of all taxes, excluding any booking and administration charges, and excluding processing and shipping costs and insurance.

1.2– The prices given by Moulin Rouge vary according to the Service chosen and the date and time and are available on the Moulin Rouge website at the following address: https://reservations.moulinrouge.fr/en or on request to Moulin Rouge, 82, boulevard de Clichy, 75018 Paris, France.

1.3– Any other services not included in the Service for which the initial order is placed shall be billed at an additional cost. The cost of cloakrooms is not included in the stated prices unless otherwise stated.

1.4– Moulin Rouge reserves the right to request an identity document for any person requesting the child price.

1.5– Moulin Rouge reserves the right to modify its prices at any time, the Service however being billed on the basis of the prices in force when the order was recorded. Promotional offers, which are subject to special terms and conditions, may be proposed by Moulin Rouge.

Article 2 – BOOKING – EXCHANGE/CANCELLATION

2.1– Orders / Booking: before placing an order, the Client acknowledges that he/she has read these general conditions of sale and accepted them in their entirety.

For orders placed on the website, this acknowledgement is given by ticking the box “I hereby confirm having read the General Terms of Sale and Privacy Policy and accept them”. On the internet, sales shall only be firm and definitive after the Client has received the confirmation email from Moulin Rouge stating the booking number (hereinafter “Booking”).

The Service price shall be paid immediately by the Client, whatever the order method used for the Booking.

2.2– Seats: as Moulin Rouge allocates seats each evening, no complaint may be made concerning the allocation of seats by Moulin Rouge within the venue.

2.3– The total number of seats booked by each person cannot be higher than ten tickets per order, unless specially agreed otherwise.

2.4– Exchange/Cancellation: in accordance with the provisions of the article 221-28 12° of the French consumer code, the Client does not have a right of withdrawal. The ticket issued for the Service cannot be returned, refunded or exchanged. Thus, if the Client cancels his/her Booking, the price paid by the Client shall be retained by Moulin Rouge as compensation.

If the Service is cancelled by Moulin Rouge, requests for refund must be sent to the Moulin Rouge Ticket Office or to the following email address: reservation@moulinrouge.fr within six months from the date of the cancelled Service.

Article 3 - FORCE MAJEURE

3.1– Within the meaning of these general conditions of sale, force majeure is considered to mean any event that is reasonably unpredictable and insurmountable for Moulin Rouge, making it impossible or significantly more expensive for it to fulfil some or all of its contractual obligations pursuant to the Service.

It is considered that the following in particular shall be considered as circumstances of force majeure, this list not being exhaustive: natural disasters, bad weather, fires, flooding, earthquakes, strikes or other social unrest, energy disruption, embargos, sabotage, intervention by civil or military authorities, acts of war, hostilities, whether declared or not, acts of terrorism or riots.

3.2– Moulin Rouge shall not be deemed not to have fulfilled its obligations in the event that fulfilment of its obligations pursuant to the Service is hindered, prevented or delayed by a circumstance of force majeure and in such event its liability cannot be incurred for any reason whatsoever.

Article 4 – TERMS AND CONDITIONS OF PAYMENT

4.1– For internet or telephone orders, payment shall be made by debit or credit card.

For orders placed with the Ticket Office, payment may be made by debit or credit card, and cash. The credit and debit cards accepted are the following: Carte Bleue, Visa, Mastercard and American Express.

4.2– For internet orders, only a single payment method may be used for each order.

Article 5 – SECURITY OF PAYMENTS AND PERSONAL DATA FOR TICKETS ORDERED ONLINE

5.1– Secure Payments: Moulin Rouge has entrusted its payment system to a service provider specialising in secure online payments, guaranteeing total confidentiality for the Client’s bank details, secured by the SSL protocol, which systematically checks the validity of access rights when Clients pay by debit or credit card and encrypts all exchanges in order to guarantee confidentiality.

5.2– Personal Data: By ordering through the intermediary of the Moulin Rouge website, the Client consents to the Moulin Rouge using his/her personal data which are necessary to ensure the proper processing of orders. Moulin Rouge undertakes only to use this data for providing information and commercial offers connected to the Moulin Rouge products and not to disclose it to third parties except at the request of any judicial or administrative authority authorised by the law which wishes to obtain such information.

All such information shall be treated with care and discretion, and the processing of personal data is carried out in accordance with the national and European laws in force and notably the Regulation (EU) 2016/679 of the General Data Protection Regulation (GDPR) and is provided in accordance with the terms described in the Privacy Policy.  

In accordance with the applicable law, the Client has at all times a right of access, rectification, opposition, deletion, portability and limitation of the processing of the data concerning him/her, as described in the Privacy Policy.

To exercise this right and obtain the information, the Client is simply required to submit such a request to Moulin Rouge.

So that Moulin Rouge can meet the Client’s request, said Client must provide the information necessary to identify him/her (full name, address and email address) by email to the following address: information@moulinrouge.fr or by post to the following address: Moulin Rouge, Ticket Office, 82, boulevard de Clichy, 75018 Paris.

 

DISCLAIMER: the time required to process client requests will necessarily be longer if said request is made by post due to physical and technical limitations.

Moulin Rouge does not does not carry out telephone solicitation. Nevertheless, the Client has the right to register on the free telephone anti-solicitation list known as “BLOCTEL”, which can be accessed at the following address: https://www.bloctel.gouv.fr.

 

Article 6 - TICKET/E-TICKET

6.1– Each ticket, whether an e-ticket or not, has a barcode unique to the ticket, presentation of which allows a single entry for one Client to the Moulin Rouge venue only for the service for which it has been issued. Only the first presentation of the ticket will give access to the Moulin Rouge venue. Any subsequent presentation of the same ticket or a copy will be automatically refused when the barcode is scanned.

6.2– The Client is responsible for the storage and use of his/her ticket. The ticket cannot be replaced if lost, stolen or destroyed.

6.3– The Client is responsible for printing the e-ticket, and the printout must be of good quality. Any
e-ticket that is poorly printed, soiled, damaged or illegible shall not be accepted and shall in fact be considered to be invalid, not allowing entry to the Moulin Rouge venue.

6.4– Reselling tickets, whether e-tickets or not, is prohibited under the conditions of the Law dated
27 June 1919 banning the touting of theatre tickets. The ticket, whether an e-ticket or not, may not be reproduced in any form whatsoever.

Article 7 – INTERNAL REGULATIONS AND CONDITIONS OF ACCESS TO THE MOULIN ROUGE

7.1– By buying a ticket, the Client acknowledges and agrees that sanitary measures may be imposed to the Client at the entrance and within the Moulin Rouge, and the Client undertakes to respect them without reservation. Any person refusing to comply with these sanitary measures will be refused access to the Moulin Rouge, without being entitled to a refund of their ticket.

7.2– In order to welcome you in the best conditions, the doors of the Moulin Rouge will open 1h15 before the start of the Show. The doors will close 10 minutes before the beginning of the Show. Persons arriving at the entrance after the doors have closed may be refused admission. No admission will be allowed after the Show has begun and no refunds will be given.

7.3– Moulin Rouge shall do its utmost to offer the Client a Service in accordance with his/her expectations. The order, arrangement or distribution of the Show shall be at the Moulin Rouge’s discretion and no complaint may be made if the schedule or distribution is modified.

Interruption to the Show for more than half of its duration may not give rise to any refund or complaint of any kind.

7.4– Where included in the Service chosen by the Client, dinner and/or drinks shall be served before the start of the Show. In order not to disturb the smooth running of the Show, the dinner table service shall be suspended and the bar closed during the Show.

7.5– Minors are accepted at the Moulin Rouge from the age of six (6) years, under adult supervision.

Having regard to the legal provisions concerning protection of minors, no alcoholic drink may be ordered by a minor and Moulin Rouge reserves the right to ask for an identity document to verify the age of any person wishing to order alcohol.

7.6– Appropriate clothing (no flip-flops, shorts, Bermuda shorts, or sports clothing/footwear and no sleeveless tops for men) and respectful behaviour towards the Moulin Rouge employees and performers are required. Moulin Rouge reserves the right to refuse entry or to eject any Client who disturbs the smooth running of the Show, without refund or compensation.

7.7– For security reasons, on entry to the Moulin Rouge, Clients may be required to undergo a security search and/or visual inspection of hand luggage by authorised agents. The backpacks, suitcases and other voluminous luggage except small handbags will not be accepted neither inside the theatre or in the cloakroom. Any person not complying with this measure will be refused entry to the Moulin Rouge.

7.8– Animals are not accepted into the Moulin Rouge’s establishment, except for guide dogs for blind people or assistance dogs, assisting people holding an invalidity card and a priority card for people with disabilities, in accordance with the regulations in force. It is specified that emotional support dogs (or any other animal) are not accepted within Moulin Rouge.

7.9- Photographing, filming or recording part or all of the Moulin Rouge venue and the Show is strictly prohibited. Any breach of this prohibition shall be penalised by confiscation of the device until the end of the Service or ejection of the Client, without refund or compensation, and he may also be liable to legal action.

7.10– Mobile telephones must be turned off during the Show.

7.11– Reproducing the texts, logos, images or any other element shown on the Moulin Rouge website, on the ticket, on the emails sent by Moulin Rouge or on any document issued by Moulin Rouge is also prohibited.

7.12– Moulin Rouge does not assume any liability for any damage to items brought by the Client and not deposited in the locations provided for this purpose.

7.13– Moulin Rouge is an entirely non-smoking area.

7.14– If an audiovisual recording is made of the Show, the Client shall be informed that his/her image may be shown therein.

Article 8 - APPLICABLE LAW / MEDIATION / COMPETENT COURTS

8.1– The present General Conditions of Sale are subject to French law.

8.2– Without prejudice to the mandatory provisions applicable under the law of the country of the Client to the European union Regulations or International conventions and the use of a mediation procedure in the terms of the present conditions, any dispute between the Parties, of whatever nature will be submitted to the exclusive competence of the French jurisdictions.

In any case, the Parties will intend to find an amicable solution to their dispute, prior to referral to the competent court.

8.3– In case of dispute and before any legal action, the Client can reach, in priority, to the Ticket Office of Moulin Rouge at the following number +33(0)1.53.09.82.82 (no over-rate number from a landline in metropolitan France), from Monday to Friday except on bank holidays or day off, from 9AM to 5PM, or by email at reservation@moulinrouge.fr or by post to Moulin Rouge, Ticket Office, 82 boulevard de Clichy, 75018 Paris, France.

8.4 In the event of a complaint failure to the Ticket Office or in the absence of response of this service within two (2) months, the Client can refer the dispute related to his/her order or to the present GCS opposing him/her to Moulin Rouge to a mediator who will attempt, independently and impartially, to bring the parties together in order to reach an amicable solution.

In this case, theClient may contact the mediator listed on the consumer mediation website of the French Ministry of the Economy and Finance (https://www.economie.gouv.fr/mediation-conso) in the “Theatres, shows, museums” section, click on “Consult the list of mediators”: https://www.mtv.travel/ The contact details of the mediator are the following: Association Médiation Tourisme et Voyage (M.T.V), 15, avenue Carnot, 75017 Paris, France. To contact the mediator: https://www.mtv.travel/saisir-le-mediateur/

It is reminded that the dispute cannot be examined by the consumer mediator when:

  1. the Client cannot prove that he/she has intended, beforehand, to solve his/her dispute with Moulin Rouge with a written complaint;
  2. The request is obviously unfounded and excessive;
  3. The dispute has been previously considered or is under consideration by a mediator or by a court;
  4. The Client made his/her request to the mediator within a time frame that extends beyond one year from the date of the written complaint to Moulin Rouge;
  5. The dispute is not within their field of expertise.

To submit a request for mediation, the Client can use a form available on the mediator’s website, which informs the Client within three weeks from the date of receipt of his/her issue, of the rejection of his/her request of mediation.

To submit a request of mediation, the Client has a complaint form available on the website of the mediator.

8.5– The Client and Moulin Rouge remain free to accept or decline the mediation procedure and, in case of a mediation procedure, to accept or decline the solution proposed by the mediator.

8.6– In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union, accessible via the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest#