Reservation and Ticketing Agent (M/F)
Permanent contract – Full time
We are looking for a Reservation and Ticketing Agent for a full-time permanent contract, to start as soon as possible.
Company description
Since 1889, at the foot of the Montmartre hill, the Moulin Rouge has welcomed millions of visitors from all over the world to discover its famous facade, its legendary hall, its spectacular shows and its unmissable French Cancan !
Its Féerie revue, performed twice a night, 365 days a year, amazes 600,000 spectators every year.
Joining the Moulin Rouge means becoming part of a unique, internationally renowned family group, made up of artists and craftspeople who combine their talents to preserve the quintessential soul of the cabaret : from the rigor of the ballet to the finesse of the cuisine, not to mention the perfection of the sets and costumes created by its Maisons d’Art.
The Moulin Rouge is a group of nearly 450 employees from a wide range of exciting and exceptional professions, working day in, day out to preserve and bring to life French creativity and know-how.
Join our company and experience a unique adventure in an exciting world !
Position description
Working in the Reservations department, your main tasks will be as follows :
- Welcoming customers physically and by telephone ;
- Providing information relating to the booking ;
- Direct sales + by email and telephone ;
- Ticketing ;
- Payment collection ;
- Connection to online chat on our website : instant discussion with potential customers ;
- Compliance with instructions and general terms and conditions of sale ;
- Managing bookings in the software (Aparté).
As part of this role, you will be responsible for ensuring optimum quality of service through a welcoming attitude that contributes to a successful customer experience.
All of these tasks must also contribute to guaranteeing the image of the brand and the cabaret, by offering customers impeccable presentation and behavior.
Your profile
You have a higher education qualification in tourism/hospitality, with a specialization in reception, and/or you have significant professional experience in a similar position in the field of reception, entertainment, tourism or sales.
You have good communication skills, are a good listener, have good customer relations skills and are familiar with reception and conflict management techniques.
Fluent English is required. A second language is a plus.
Skills wanted :
- Excellent reception skills ;
- Astute, punctual and rigorous ;
- Good interpersonal skills ;
- Autonomous ;
- Enjoys teamwork ;
- Commercial spirit ;
- Proactive ;
- Versatility.
Contract
Full-time permanent contract – 35 hours per week – as soon as possible.
Work : weekends and public holidays.
Working hours : in the evening (4:45 pm to 11:45 pm).
2 fixed consecutive days off during the week (Thursday and Friday).
Salary : €2,511 gross per month.
Benefits : health insurance, 50% transport reimbursement, meal card, Business and Social Council, 13th month.
Job based at Bal du Moulin Rouge, 82 Boulevard de Clichy – 75018 PARIS.